FAQ

WHAT IS KNOWTEL, IT SOUNDS EXCITING?

Knowtel is an online tool specifically designed by Steel Hospitality to allow a real time assessment of the performance of any hospitality business, regardless of type.

Knowtel is unique in that it enables non hoteliers and investors to interpret the performance via a simple, easy to read dashboard.

This output enables an owner, operator or investor to gain valuable insight into the performance of their hospitality business across a tried and tested, balanced set of metrics.

Typically, the report is shaped in the following format:

The performance of the organisations People. The businesses efficiency, organisational design and talent management processes.

The Financial Health of the business including its processes in relation to procurement and loss prevention.

The Commercial Health, it’s position in the market and how well it dominates it.

An assessment of the Proactive Sales activity, interaction with the key drivers of demand and as assessment of the returns on that investment.

The Brand, and how it interfaces with both prospective and current guests.

The Operations, and the understanding and utilisation of best practice to grow a ‘fan base’ that books direct.

And, Responsible Business, which includes an assessment of the interaction with the community and the environment.

HOW MUCH TYPICALLY WOULD A KNOWTEL BUSINESS ASSESSMENT COST?

Typically, we offer that assessment free of charge subject to certain qualification criteria. After that, we have a policy regarding the transparency of our fees which will be discussed with you at the point of enquiry.

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